How To Maximize Australian Supermarket Loyalty Programs

In Australia we have two main supermarket loyalty programs – Flybuys (Coles & partners) and Woolworths Rewards.  Both of these can earn you valuable points that can either be redeemed for shopping vouchers in $10 increments or transferred to airline programs.

WHAT THEY HAVE IN COMMON

  1.  Both earn a base value of 1 point per $ spent in the supermarket.
  2. Both allow you to redeem 2000 points for one $10 shopping voucher which is stored on the card for use when you shop.
  3. Both have airline partners where you can redeem 2000 points for 870 airline miles.  Woolworths has Qantas and Coles has Virgin Australia plus Etihad where you redeem 10,000 Flybuys for 4000 Etihad.

On the surface, it would appear that it takes forever to get enough points to transfer to the airline to get an actual flight.  $2000 spent in the store gets 870 miles.  If a round trip to Fiji costs 36,000 miles, then you would have to spend $84,000 in the store to get 42 lots of 870 miles which could be exchanged for 36.540 miles.  Pretty daunting, huh?

PLAY THE PROMOS STRATEGICALLY

All is not lost!  Both supermarkets have gotten very competitive with shopping promos lately.  You can find these promos on shopping dockets, in your junk mail and sent to you by email or sometimes by snail mail.  Here is what they look like.

coles-dockets coles-dockets2 flybuys-dec2 woolies-offer woolies-offer2 woolies-offer3

Be sure to activate the email promos and bring the docket ones to be scanned!  If a Woolworths offer is for $10, this comes in the form of 2000 points which you can choose to transfer to Qantas.  Spending $100 on groceries is pretty easy and much better than spending $2000!  You can always stock up on non-perishable items like cleaning supplies, packaged goods and soft drinks, especially when they do the half price deals.

Do they work?  Well have a look at my earnings just for the last few months!

woolies-qf flybuys-dec

 

HOW TO SHOP LIKE A PRO AND GET REWARDS QUICKER

  1.  Swap your shopping each week according to which supermarket has the best promos.
  2.   Don’t exceed the target by more than a couple dollars otherwise your next target will go up substantially.  I mentally add up the prices as I put things in the trolley and usually come within $1 of the target.
  3.  If the targets start getting too high, then stop shopping at that supermarket for awhile and shop at the other one.  They will make you better offers to lure you back.
  4.  If you have a partner or spouse, have them join Flybuys & Woolworths Rewards.  When your targets are too high, then start using their card for a while.  You can always use the family pooling feature of Velocity & Qantas to get the points in your account or just redeem from their account.
  5.  Pay with an Amex Platinum Edge to get 3 Membership Rewards per $.  If you don’t have one, I would appreciate if you use my referral link which is on my review of the card.
  6.  Buy gift cards for other things you need at supermarkets (Bunnings, JB-Hifi, clothing stores, etc) but DON’T scan your rewards card or your next promo target will go up substantially!  I learned this the hard way when we renovated the bathroom last year and I bought heaps of Bunnings cards at Coles which made my monthly average go way up and my next goal was something ridiculous like “Spend $300 for 1000 bonus points.  Most people’s targets will be between $50 – $150 a week.  However you do want to buy the gift cards and pay with an Amex Platinum Edge, just don’t scan the Flybuys card!  You’ll still get 3x on your home renovations rather than the 1x per $ you normally get at Bunnings.

 

Woolies (Australia) Makes A Step In The Right Direction

Last year Woolworths gutted their loyalty program in which people could choose between Qantas points and money off your shopping.  Then we heard that due to popular demand they would bring back Qantas points.  It took 8 months but we finally have the details of the new program.  Firstly, for a nice recap, please watch this video from Nine News.

You should also take the time to read the FAQ from their website.  Here’s a few key points:

You asked to be rewarded for every dollar you spend, so we made some changes. Now you get all the existing benefits of Woolworths Rewards, plus from 31 August 2016 you’re guaranteed to earn on every dollar* – $1 = 1 point. You can earn bonus points with exclusive offers in store and via email. Plus, for the first time, you’ll earn points at Caltex Woolworths fuel outlets (excluding Tasmania, Star Mart and Star Shop) on top of what you get at Woolworths and BWS.
*No points will be earned on purchases of smoking products, gift cards, mobile recharge, Woolworths Mobile, travel cards and tickets, delivery charges, internet cafes, Carpet Care, lottery products, Woolworths Flowers and purchases using Caltex Starcard.

This is a plus and basically gets rid of the detested “Orange ticket items” and brings the basic earn to an equal level with Coles Flybuys program, especially if all you want is to save money on your grocery shopping.  Flybuys does still have the edge though with flexibility.  You can redeem your Flybuys at any time of your choosing whereas the Woolworth’s program will either automatically redeem them each time you acquire 2000 points or $10 off your shopping.  If you want to save them, there is a “Save for Christmas” option where you can bank your points throughout the year and they will automatically be redeemed on 15 December.

Woolies

SHOULD YOU CASH OUT FOR MONEY FOR GROCERIES OR SAVE FOR QANTAS POINTS?

Enjoy automatic savings

Unless you change your redemption settings to one of the below, you’ll automatically get $10 off a future shop each time your balance hits 2000 points. To redeem your saving, simply spend $10 or more on eligible purchases^ in store or online at a Woolworths supermarket or BWS store and scan your card. You cannot redeem your $10 saving in fuel outlets.

 

And from 31 August 2016:

 

Bank your savings for Christmas

You have the option to hold all your $10 savings for your Christmas shop. Your savings will be automatically triggered (i.e. become available for your use) on 15 December 2016.

 

Or convert your savings to Qantas Points

On 15 December 2016, each $10 Woolworths Dollar saving you’ve earned will be converted into 870 Qantas Points and transferred to your Qantas Frequent Flyer account.* For example, if you accumulate $50 Woolworths Dollars, you’ll get 4,350 Qantas Points.

 

You can update your redemption preference from 31 August 2016. To select your redemption preference, simply log in to your account at woolworthsrewards.com.au, select ‘My Account’ followed by ‘Redemption Settings’ and follow the prompts. Alternatively, click here to contact us.

I am not overly thrilled with the 15th December being the only option.  We don’t make a big fuss over Christmas and I would rather have the extra shopping the week after we get back from a big trip and then I could apply the week’s grocery budget to our trip.

In the past, I did accumulate quite a few Qantas points from shopping at Woolies but I am becoming less interested in collecting Qantas points due to the excessive fuel surcharges.  So what I would like is to be able to save the points and redeem them in bulk for a week’s free shopping at a time of my choosing.  What I haven’t figured out yet is if you can change your mind after you opt in for “Save for Christmas” and then have your stash of points redeemed when you opt out.

WHICH IS BETTER, WOOLWORTHS REWARDS OR COLES FLYBUYS?

For shopping discounts, both of them value 2000 points at $10.  If this is your goal, then choose your grocery store for price and convenience, not the loyalty program.  Flybuys actually has an edge because you can choose to redeem them whenever you want and Woolies only has the automatic redemption or “Save for Christmas”.

If you want airline miles you need to know if Qantas (and OneWorld alliance) or Etihad (which can be redeemed on Virgin Australia and other partners) will get you where you want to go for less miles and less fuel surcharge.  There’s no easy way to distinguish them as each destination is different.  For example if you are headed to South America, Qantas & partner Latam have better options, for Africa, I would go with Etihad via Abu Dhabi.  Set your travel goal first and choose your loyalty programs accordingly!

PROMOTIONS ARE THE REAL KEY

If you are depending on just the $1 spent = 1 point earned, you will take forever to accumulate enough points for anything worthwhile.  The real value is in working the promos.  These sometimes get emailed to you, Coles sends out quarterly vouchers and both sometimes print bonus points offers on your shopping docket.  These usually involve you having to make a target such as “Spend $80 and get 1000 bonus points”.  If you can be flexible and rotate between both stores to take advantage of these bonuses you will get a LOT more points!  Ironically, these “loyalty programs” actually reward you better for being disloyal.  If you spend a couple months shopping at Coles, Woolies will try to lure you back with attractive offers and vice versa.  Also, when you are meeting a target, it’s best to just barely meet the target otherwise they raise the bar next time.  If you spend $80.45 on the example to get your 1000 point bonus, stop the register and pay for any remaining groceries separately without scanning the card, otherwise you will find your next target increased to $100.  You can get your spouse or partner to use their card too and rotate between you to keep your targets down.

I know this is a lot to take in and it probably sounds complicated and not worth it but if you play the game well, you do get some pretty good rewards!

 

Woolworth’s Relents & Brings Back Qantas Points

As we all know, nothing beats free airline miles for doing what you have to do anyways and everyone has to buy groceries!  After a huge devaluation that got rid of Qantas points for the unexciting Woolworth’s dollars it seems that the furor on social media has got Woolies to bring back Qantas points as an option.  We have to wait until January so I’ll still be shopping mostly at Coles until the new program is in place but I’ll be happy to have 2 supermarkets now that give me free miles!

QFWW1

Convert your Woolworths Rewards to Qantas Points

In the coming months, we’ll be contacting you about how to ‘opt-in’ to automatically convert your Woolworths Dollars into Qantas Points. You’ll get 870 Qantas Points for every 10 Woolworths Dollars.

Get bonus Qantas Points in the meantime

In the meantime, Woolworths will be in touch with great offers and the choice to earn bonus Qantas Points. Just keep an eye out for the offers in your inbox from January 2016 and choose Qantas Points.

Don’t forget to look out for the orange ticket products when you shop at Woolworths and BWS – and scan your Woolworths Rewards card at the checkout.

The more you shop, the faster you’ll fly..

 

Woolworths Guts Everyday Rewards – No More Qantas Points

For the non-frequent flyer who can’t accrue miles and points from employer paid business travel, partner programs that allow you to accrue miles and points from everyday spending are very important.  For the last few years I have earned a lot of Qantas points simply from doing my normal shopping and using products that attract bonus miles.  On 31 Dec, this all comes to an end.  Woolworths has announced that they will be starting a new program that is “supposedly” what customers want.  (No one asked me what I want.)

The complete FAQ is here but I will highlight the 2 main reasons why I think the new program sucks.

YOU DON’T EARN WOOLWORTHS DOLLARS ON EVERYTHING IN THE STORE, ONLY ON ORANGE TICKET ITEMS

Previously you earned one Qantas point for every dollar over $30.  No one knows how many orange ticket items will be available, if these items will be ones you actually want or if they will be priced well.  They may email you targeted offers that you have to keep track of and you may randomly win $10 when you scan your card.

Woolworthsrewards1YOU CAN’T CHOOSE TO LET THE WOOLWORTHS DOLLARS ACCUMULATE, THEY WILL BE APPLIED AUTOMATICALLY WHEN YOU REACH A $10 THRESHOLD.

Before Flybuys hooked up with Etihad (very recently and I will be posting more later), at least Coles lets you accumulate Flybuys as long as you want, the points don’t expire and you can spend them at a time you want.  I’ve cashed them in for free Photobooks that are worth at least $80 each and sometimes I wait until I have about a week’s worth of free groceries and use them at a time when my budget is tight.  Apparently Woolies thinks we are not capable of determining the best time and method of spending our “Woolworths Dollars” and will just deduct $10 off the next shop once you reach a $10 threshold.

When your Woolworths Dollars balance reaches $10, you’ll automatically get $10 off your next eligible shop at participating Woolworths Supermarkets and BWS stores (excluding Tasmania). All you need to do is scan your Rewards card at the checkout and we’ll take care of the rest.

Remember: Woolworths Dollars can only be redeemed in multiples of $10. For example, if your Woolworths Dollars balance is $20 and you spend $28, you’ll get $20 off your shopping.

There’s no limit to the amount of Woolworths Dollars you can redeem in one transaction. However, given that when you reach $10 Woolworths Dollars you automatically redeem on your next eligible shop, it’s unlikely you’ll have more than $10 to redeem at any one time. And remember you can only redeem in multiples of $10. Any remaining Woolworths Dollars will remain in your balance.
Whoopie do!  Like $10 every few weeks is going to make enough difference to influence my shopping?  I’m already good at getting discounted products by shopping when they mark down the meat and bakery goods and I get points on those items just like they were full priced.
I like the passive forced saving of Qantas points or even Flybuys so I can save a good amount and spend them on something worthwhile like a trip to Fiji or a week’s worth of free groceries.  Over the past few years I have earned enough Qantas points for 1 round-trip Brisbane-Fiji ticket simply by shopping strategically.
I am not yet a member of Etihad but with the new Flybuys partnership I will be taking a special look at it over the next week.  After 31 Dec, I’ll be shopping more at Coles except for the few products I like that only Woolies stocks.  I expect a lot of miles and points collectors will be doing the same.

Aussies Can Earn Airline Points For Everyday Spend

Maybe a few of you saw the Ben Schlappig interview on Sunrise over the last 2 days and are enviously sizing up the opportunities Americans have to earn easy airline miles and points.  It’s true, Americans do have better credit card deals with lower (or waived) annual fees and easier-to-get cards while the Aussie cards do occasionally have good sign up bonuses but they are not easy to get.  The real value for Americans over the past few years has been churning these cards – that is applying, getting the bonus, canceling the card, then doing it again in a few months although US banks have been recently cracking down on churners.

It’s not easy getting miles in the more lucrative USA programs such as AA and UA unless you are a business traveller with company paid travel that you can credit to these programs.  Amex Membership Reward members can transfer MR points to SPG at a rate of 1000 MR = 500 SPG and certain cards have up to 3 points per $ based on categories  so you may be able to get a reasonable amount of AA miles using the 20k SPG = 25k AA but unfortunately United’s ratio for SPG transfers is half of American’s so it’s not a good option.

So what CAN the average Aussie with a modest income and no employer-paid travel do?  One of the easiest ways is to join Woolworth’s Everyday Rewards in any of their supermarkets for free and scan the card when you pay for your groceries.  The 1 point per $ after $30 spend is nothing to get excited about but they do start sending you targeted promos by email.  Last week, I had one where I got  a 1000 bonus QF points if I spent $120 on groceries that week.  This week I have an ever better promo – 5000 QF points if I make an online order for delivery of at least $50!

EDR1When shopping online with Woolworths you get the same great prices and specials as in store delivered right to your door. With this Member exclusive offer, if you order today, you’ll receive 5000 bonus points and free delivery. Simply select a delivery window between 23rd July and 2nd August and spend $50 or more on your first online shop.

 

T&Cs:  This offer has been selected especially for you and can be redeemed once. Make sure you enter your Everyday Rewards card number when you register with Woolworths Online to qualify for your reward. The qualifying amount must be spent in one transaction and cannot be used in conjunction with any other offers. You’ll find your reward in your Everyday Rewards account up to 7 days after the offer end date.

Offer valid for orders delivered from 00:01 23rd July 2015 to 23:59 AEST 2nd August 2015 when you spend $50 or more. Minimum spend of $50 excludes any other coupons/discounts and delivery charges. $50 or more must be spent in a single transaction. Free delivery will apply automatically at the checkout. Orders must be placed by 15:00 AEST 1st August 2015. Offer valid only once per shopper during the offer period. Order cannot be used in conjunction with any other offer. Orders may be cancelled by us without notice to you if the above terms and conditions are not adhered to. Excludes Delivery Saver, flowers, liquor, tobacco items, gift cards and selected services. Offer can only be redeemed at Woolworths online. Available delivery times will vary between areas.

Now I usually prefer to do my own shopping and grab anything that’s been marked down but for this promo I will find some non-perishable staples to fill the order.  Not gonna pass up 5000 free QF points!

I may even up the ante and order $100 of groceries as I have a $10 off $100 voucher from the petrol station!  Yes, you can stack these kinds of promos and also earn credit card points when you pay so that would be a nice triple-dip!

Always check the Velocity and Qantas pages for deals on electricity, phone, utility, dining and shopping before you buy anything, you never know what you may find!  Velocity has a good deal for car servicing as well!

While we don’t have the super deals Americans have, there are a few ways to get easy, free points if you stay alert and are willing to redirect your normal spend from one company to another!